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Avaz refers to certain guarantees and specifications thoughout its sites. These guarantees and specifications may change without prior notice. Potential customers should ask their sales representative for the latest information or consult their service agreement.
1. Accuracy Guarantee & Disclaimer
Avaz Group, LLC guarantees 98%+ accuracy for all documents transcribed by Avaz provided that:
a.
The dictation occurrs via a land-line (not mobile / cell phone), or a digital recording device approved by Avaz.
b.
The dictating person speaks clearly and audibly and spells uncommon phrases and names.
c.
The account has been with Avaz for more than four weeks (allowing for traing of assigned transcriptionists).
d.
The dictating person and/or designee accurately and completely uploads and transferrs the dictated voice files not dictated by telephone.
If more than 98% of all documents delivered to a customer during any billing period fall below the accuracy rating of 98% (more than 2 out of a 100 words are incorrect or missing), the customer will not be charged for each such document, as long as the dictation has met the above conditions. Avaz reserves the right to change this policy without prior notice.
2. Turn-Around Guarantee & Disclaimer
Turn-Around refers to the time interval between the time Avaz receives a dictated voice file from the customer and the transcribed document is returned to the customer. Avaz guarantees that 96% or more documents will be within the guaranteed turn-around time (typically two business days or less, but may vary on pricing package and customer requirements) provided that:
a.
No network or related breakdowns occurred which are outside Avaz' control (including but not limited to Internet network failures, power failures, or customer's ISP service interruptions).
b.
The dictating person speaks clearly and audibly as well as spells uncommon phrases and names.
c.
The account has been with Avaz for more than four weeks.
d. The customer has informed Avaz at least two weeks ahead of time of any increases in transcription volume higher than 10% of the customer's normal dictation volume.
e.
The customer provides Avaz with a continuous, equal level (within 10% of normal volume) of quantities in dictation.
Please note that turn-around times maybe extended by up to 72 hours during national holidays.
If fewer than 96% of all documents delivered to a customer during any billing period are outside the guaranteed true-around, the customer will not be charged for each such document, as long as the above waivers do not apply. Avaz reserves the right to change this policy without prior notice.
3. Minimum Requirements For Using Avaz' Products and Services
a.
Personal computer with Windows (R) 98 or higher. Internet Explorer 5.x or higher. Internet access, high speed (such as DSL, cable or T1) recommended.
b.
For hand-held dictation the customer requires digital hand-held devices. These devices vary in cost from $250 to $350. Avaz does not sell, maintain or support such devices but will recommend devices best suited for our platform and assist in installing the Avaz software neccessary for uploads to our data center. This software is provided to customers by Avaz at no additional cost.
4 . Other Conditions and Disclaimers
a.
The CPR and CDM applications are free to dictating persons who transcribe at least 1,000 lines with Avaz per month.
b.
Customer may cancel anytime. Except for dictations still in the Avaz system, transcription will seize immediately. Customer will have access to the document management applications until the end of the billing period in which the account was cancelled.
c.
No long-term contracts are required by Avaz. However, customers must agree to Avaz' terms and conditions provided to customer during sign-up. The use of any of Avaz' products and services by a customer means that the customer has agreed to and accepted all terms and conditions. Any wrongful actions will not be tolerated and will be prosecuted to the full extent of the law. See our legal disclaimer.
d. Avaz currently only provides services for english speaking persons. |
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